FREQUENTLY ASKED QUESTIONS
Below are some of the questions we are regularly asked related to placing an order with us and using the website.
Ordering online is easy – simply select the garment you are looking for and then add your personalisation options. Once you’ve decided then select your quantity and add to your basket. It will return to the same screen so you can add other sizes or colours *Remember* if you have selected to upload a new logo to change this after you have added your first garments otherwise you’ll be charged twice for setup!
We sure do! And what’s more the discounts are based on the total number of garments in your basket! So if you want 5 t-shirts and 5 polos you qualify for the 10-24 item discount price. These prices are shown on each product page and automatically updated when you add your personalisation.
Sure – just give us a call on 01628 308810 or email firstname.lastname@example.org and tell us where you’re getting stuck
Orders are usually dispatched approximately 7-10 days from artwork approval. If this is your first order and we have to digitise your logo we will send a photo of the stitch pattern to approve before we start on your order. This allows us to make sure you are happy and make any tweaks that may need doing. Once you are happy and approve the design it’s approx 7-10 working days. *If you need you order urgently or for a particular date just let us know – we’re used to working to deadlines and will always help where we can.
We are regularly updating the site with products so you may be looking for an item that’s not currently listed – that doesn’t mean we cannot supply it. Just give us a call on 01628 308810 or email email@example.com and let us know the items you are looking for.
No problem – Due to the complicated processes of decorating certain garments, not all methods can be ordered online – just call us on 01628 308810 or email firstname.lastname@example.org and let us know what you are trying to achieve and we will see how we can help.
This is where we have to convert your logo into a format that contains stitch information (type of stitch, stitch density, colours, materials etc) that the embroidery machines can read. To do this we need to ‘redraw’ your logo and include this information in an embroidery file.
We need to charge setup for each different logo we use – this includes where you want the same logo on the left breast and large on the back. This is because small logos and large logos use very different types of stitches so we would need to create 2 separate embroidery files.
If you’ve been charged setup for the same size logo (for example, small logo) this may be when you are adding different sizes to the cart. After you’ve added your first size, remember to change the ‘logo setup’ box to ‘you already have my logo on file’ otherwise you will be charged for the same setup twice! Don’t worry – if your order comes through and we’ve accidentally charged you for the same logo twice* we will refund the difference.
*Remember: setup is charged for each logo including the same logo if it is both large and small.
Our standard turnaround is approximately 7-10 days from artwork approval but if you need your order sooner just let us know and we will see what we can do. We don’t currently have a 24/48-hour service.
Of course – we never begin working on your garments until you have approved your visual and stitch pattern photo. In order to make sure your order arrives quickly be sure to watch out for our emails with these visuals.
Of course you can. Our offices in Maidenhead are open Mon-Fri from 9-5 (closed bank holidays). If you select the ‘collect’ option during the checkout process we will contact you as soon as your order is ready to collect.
We offer other types of branding methods such as vinyl transfer printing, printed vinyl transfer printing, screen printing and dye sublimation – these methods can’t be ordered online. Just call us on 01628 308810 or email email@example.com to discuss your requirements and we can send you a quotation.
We certainly do! With an offering of over 50,000 promotional products we can help with branding your business or organisation for all types of events. For more information just give us a call on 01628 308810.
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