Please note that in purchasing from SP Workwear (either online or offline) you accept and are bound by the terms and conditions set out below:
Clothing Returns Policy/Disclaimer
If you are ordering clothing we always recommend ordering samples to try beforehand – please note that these garments are chargeable as plain items. The buyer will also be charged delivery of these samples. It is the buyer’s responsibility to return the plain garments back to us. If the items are returned ‘as new’ we will refund the cost of the plain garment (less any shipping costs) minus a 15% restocking charge. If you are returning the garments to be decorated there is no restocking charge.
Where timescales do not allow for samples to be sent and tried it is the buyer’s responsibility to check sizing guides of the garments being quoted for according to the manufacturer’s specification – we cannot be held accountable for any errors in these specifications as provided by the manufacturer. Please note this is a guide size and we cannot refund any orders where garments have been decorated that do not fit. Size guides are available on request or can be viewed here. All orders are printed/embroidered on demand so we cannot accept returns once they have been decorated. If there are any issues with the decoration itself we will look to replace the garment on a like-for-like basis. Where stock may be unavailable we reserve the right to send an alternative garment option on replacement orders, however we will always let you know where an alternative has been chosen.
Washing Instructions & Care Guide
All clothing provided by us is subject to careful washing instructions and care guides. These are indicated on the product pages on this website. If purchasing other items please note as a general rule all decorated (both printed and embroidered) items should be washed inside out at 30 degrees and not tumble dried or bleached. Do not iron any decoration. Any items that have not been washed in this way will not be accepted as faulty should any issues arise.
It is the buyer’s responsibility to obtain any rights to use the logos sent to us. We will not accept any responsibility where a logo has been sent to us without authorisation by the copyright owner. Any artwork sent to us will be deemed as acceptable to use and that you as the client have obtained the necessary authorisation to use such artwork. The same rules apply to any governing/trade bodies or certification logos. It is the buyer’s responsibility to obtain approval for use of these logos (for example Gas Safe, NICEIC etc). We will not accept responsibility where a customer has requested these logos and not obtained the appropriate approval or certification. By supplying/requesting the logo you accept that you have the appropriate authorisation to use said artwork.
Please note that our website does not reflect ‘live’ stock levels. Placing an order on the website does not guarantee that the products are ‘in stock’ and available immediately. Once an order is placed we will check stock levels with our suppliers – should an item be unavailable we will email you to let you know. Depending on when the item might be next in stock we may offer an alternative item, a refund or to wait until the item is back in stock with our supplier. If you would like to check product availability before you place an order please contact us on 01628 308810 or email firstname.lastname@example.org.
Photography & Artwork for Marketing
We reserve the right to photograph any items that we produce to publish on our website and social media platforms for use in general marketing purposes. If you do not wish for us to do this then please let us know at point of order or contact us on 01628 308810 or email email@example.com
All clothing remains the property of SP Workwear (Something Personal Ltd) until paid for in full. Payment should be made up front when ordering. If you are invoiced our payment terms are strictly 14 days from the date of invoice. For all new customers orders are on a pro forma basis. Once payment is received we will then process your order. Any payments that fall late of the 14 day period will be subject to interest as per the governments ‘Late Commercial Payments‘ guidelines.
By accepting our terms and conditions you agree for us to contact you via email to ask for both product and site/company reviews.