Terms and Conditions

Last updated: October 2026

These Terms and Conditions apply to goods and services supplied by Something Personal Ltd trading as SP Workwear (“SP Workwear”, “we”, “us” or “our”), whether ordered through our website, by email, telephone, quotation, purchase order or otherwise.

By placing an order with us, you agree to these Terms and Conditions.

Where you are purchasing wholly or mainly for purposes relating to your trade, business, craft or profession, you are a Business Customer.

Where you are an individual purchasing wholly or mainly for purposes outside your trade, business, craft or profession, you are a Consumer.

Certain provisions below apply differently to Business Customers and Consumers.

1. Orders and Acceptance

An order submitted through our website, by email, telephone, purchase order or otherwise constitutes an offer to purchase goods or services from us.

We reserve the right to accept or decline any order.

Receipt of an automated website order confirmation does not necessarily mean that we have accepted the order or confirmed availability of the goods. Where applicable, we will check garment availability, artwork requirements and other order details before production.

An order becomes binding when we accept it, normally by confirming the order, accepting payment, commencing artwork or visual preparation, ordering stock or beginning production.

If there is an obvious pricing, specification or other error, we reserve the right to correct it before production and will contact you where this affects your order.

2. Business Orders and Cancellations

This section applies to Business Customers.

Business Customers do not have the statutory consumer cooling-off rights that apply to consumers purchasing at a distance.

Once an order has been accepted, cancellation or amendment is subject to our agreement.

Where we agree to cancel or materially amend a Business Customer’s order, a minimum cancellation and administration charge of £25 + VAT will apply.

Where our reasonable costs incurred in connection with the order exceed this amount, we reserve the right to deduct or charge the higher amount. These costs may include:

• payment-processing charges that are not refunded to us;
• artwork, digitising or visual preparation;
• administration and order-processing costs;
• garments or materials already ordered;
• supplier cancellation or restocking charges;
• carriage charges; and
• any other reasonable, non-recoverable costs incurred as a result of the order or cancellation.

If garments have already been decorated, personalised, altered or otherwise produced specifically for the customer, cancellation will normally not be possible and the full order value may remain payable.

Where plain stock has already been ordered and is returnable to our supplier, any refund or credit may also be subject to applicable supplier restocking and carriage charges.

The cancellation charge is intended to cover reasonable costs incurred by us and will vary depending on the stage the order has reached.

3. Consumer Cancellation Rights

This section applies only where the customer is a Consumer.

Where you purchase standard, non-personalised goods online or by another distance-selling method, you will normally have the right to cancel the contract within 14 days after receiving the goods, without giving a reason.

You must notify us of your decision to cancel within that period and return the goods in accordance with our returns instructions.

Unless we agree otherwise, you are responsible for the direct cost of returning unwanted goods.

We may make a deduction from a refund if the value of the goods has been reduced as a result of handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Where a valid statutory cancellation right applies, we will not impose an administration or restocking fee simply for exercising that right.

The statutory cancellation right does not normally apply to goods made to your specifications or clearly personalised, including garments decorated to order with logos, names, initials, designs or other bespoke branding.

Nothing in these Terms affects a Consumer’s statutory rights in relation to faulty, misdescribed or otherwise non-conforming goods.

4. Samples, Sizing and Plain Garment Returns

We strongly recommend that customers order samples before placing a decorated clothing order where sizing, fit, colour or garment style is important.

Samples are chargeable as plain garments together with any applicable delivery charge.

For Business Customers, plain sample garments or other plain garments returned to us in original, resaleable condition may be refunded or credited at our discretion, less applicable carriage and reasonable supplier/restocking costs.

Where a restocking charge applies, our standard restocking charge is 15% of the garment value, unless otherwise advised.

This restocking charge is separate from any cancellation or administration charge that may apply under Section 2.

No restocking charge will normally apply where sample garments are subsequently retained by us for decoration as part of the confirmed order.

Garments being returned must be unworn, unwashed, unmarked and in original resaleable condition with packaging and tags where applicable.

Where samples have not been ordered, the customer is responsible for checking the relevant manufacturer’s size guide before approving an order.

Garment sizing is supplied by the relevant manufacturer and is intended as a guide. Small tolerances and variations between garments, colours, batches and manufacturers may occur.

We cannot accept responsibility simply because a correctly supplied and decorated garment does not fit where the ordered size corresponds with the customer’s approved order.

Consumer statutory rights are unaffected.

5. Personalised and Decorated Goods

Most products supplied by SP Workwear are produced or decorated specifically to order.

Once embroidery, printing, transfer application, personalisation, alteration or other production has begun, orders cannot normally be changed or cancelled.

Personalised or bespoke goods cannot normally be returned simply because the customer has changed their mind.

This does not affect rights relating to goods which are faulty, not as described or have been incorrectly produced by us.

Where an error is our responsibility, we will normally seek to repair, rework or replace the affected item on a like-for-like basis where appropriate.

6. Artwork, Visuals and Customer Approval

Where we provide an artwork proof, garment visual, embroidery proof, print proof or other approval document, it is the customer’s responsibility to check it carefully before approval.

This includes, where applicable:

• spelling;
• wording;
• telephone numbers and web addresses;
• logo versions;
• logo positioning;
• garment type;
• garment colour;
• print or embroidery colours;
• names and initials;
• quantities; and
• any other information shown.

Production may begin following approval.

We cannot normally accept responsibility for an error which was clearly shown on an approved visual or proof and reproduced accurately in production.

However, approval does not remove our responsibility where the finished goods materially differ from the approved proof because of an error made by us.

Screen colours and digital visuals are representations only. Colours can appear differently between monitors, digital proofs, thread, inks, transfer materials and the finished garment.

Where colour matching is particularly important, this should be raised with us before approval.

Exact Pantone, thread or print-colour matching cannot be guaranteed unless expressly agreed in writing.

7. Embroidery Digitising and Production Artwork

Artwork supplied by a customer may need to be recreated, converted, vectorised or digitised before it can be used for production.

Unless expressly agreed otherwise, charges for digitising, setup or artwork preparation relate to the preparation work required to fulfil the order and do not automatically transfer ownership of our production files, embroidery files, working files or manufacturing setup files to the customer.

The customer’s original logo and intellectual property remain the property of the customer or its respective owner.

We may retain production-ready artwork and setup files to make future repeat orders easier.

8. Customer-Supplied Artwork and Intellectual Property

You are responsible for ensuring that you have all necessary rights, licences, permissions and approvals to use any artwork, logo, name, trademark, image or other material supplied to us.

By supplying artwork or requesting that we reproduce it, you confirm that you are authorised to do so.

This includes logos belonging to certification, membership, regulatory or trade organisations including, for example, Gas Safe, NICEIC and similar bodies.

We are entitled to rely on the customer’s confirmation that appropriate authorisation has been obtained.

You agree to indemnify us against reasonable losses, liabilities, claims or costs arising directly from our authorised reproduction of material supplied by you where you did not have the necessary rights or permissions, subject to applicable law.

We reserve the right to refuse to reproduce artwork which we reasonably believe may infringe third-party rights or otherwise be unlawful.

9. Product Descriptions and Garment Variations

We take reasonable care to ensure product descriptions, photographs, colours, specifications and sizes are accurate.

However, garments and promotional products may be subject to normal manufacturing tolerances and batch variations.

There may therefore be minor variations in:

• shade or colour;
• fabric texture or weight;
• dimensions;
• positioning of seams, pockets or other garment features;
• branding placement; and
• decoration position.

Such minor variations which do not materially affect the product’s intended use will not normally constitute a defect.

Manufacturers may occasionally change product specifications without notice.

10. Stock Availability and Substitutions

Stock displayed on our website is not necessarily live supplier stock.

Placement of an order does not guarantee immediate availability.

If an item becomes unavailable, we may contact you to offer:

• a suitable alternative;
• a revised delivery date;
• a back order; or
• a refund or credit for the affected item.

We will not substitute a materially different product on a new order without agreement.

For remedial or replacement orders where the original product is no longer available, we may propose a reasonably comparable alternative and will discuss this with you before proceeding where the difference is material.

If availability is critical, please contact us before placing your order.

11. Lead Times and Delivery Dates

Any production or delivery date provided by us is an estimate unless we have expressly agreed in writing that a particular date is guaranteed.

Lead times normally begin only once we have:

• received payment where required;
• received all necessary artwork and information;
• received approval of the relevant visual or proof; and
• confirmed stock availability.

Customer delays in supplying information or approving artwork may result in the delivery date moving accordingly.

We will use reasonable efforts to meet agreed dates but cannot be responsible for delays outside our reasonable control.

If your order is required for a specific event, launch or other fixed date, you must tell us before placing or approving the order.

12. Delivery

Delivery charges will be advised during checkout, quotation or order confirmation.

Delivery is normally made to the address supplied by the customer.

It is the customer’s responsibility to ensure that the delivery information is complete and accurate and that somebody is available to receive the goods where required.

Where carriers provide proof of delivery, this may be relied upon as evidence of delivery.

We may deliver an order in separate consignments where reasonably necessary.

If goods appear to have been lost or damaged in transit, please notify us as soon as reasonably possible so that we can investigate with the carrier.

Nothing in this section limits Consumer statutory rights.

13. Deliveries Outside the UK

Unless expressly stated otherwise, our delivery charges do not include customs duties, import taxes, local taxes, brokerage charges or other charges imposed by the destination country.

The recipient is responsible for any such amounts.

International deliveries may also be subject to customs delays beyond our control.

Customers ordering for delivery outside the UK are responsible for ensuring that the goods can lawfully be imported into the destination country.

14. Washing and Garment Care

All garments should be cared for in accordance with the manufacturer’s care label and any additional instructions provided by us.

Unless otherwise stated, we generally recommend that decorated garments are:

• washed inside out;
• washed at no more than 30°C;
• not bleached;
• not tumble dried unless expressly permitted by the garment instructions; and
• not ironed directly over printed or decorated areas.

Damage caused by washing, drying, ironing or other treatment contrary to the relevant care instructions will not normally be considered a manufacturing or decoration fault.

This does not affect statutory rights where a product is genuinely defective.

15. Faults, Shortages and Incorrect Goods

Please inspect orders as soon as reasonably possible after delivery.

If you believe an item is faulty, incorrectly decorated, damaged, missing or different from what was ordered, please contact us promptly with details and, where helpful, photographs.

For Business Customers, notifying us promptly helps us investigate supplier, carrier and production issues and provide an appropriate resolution.

Where we are responsible for an error, our usual remedy will be to repair, rework, replace or, where appropriate, refund or credit the affected goods.

Consumer remedies will be governed by applicable consumer law.

16. Prices and VAT

Unless stated otherwise, business quotations and prices may be shown exclusive of VAT, with VAT added at the prevailing rate.

Website prices will be displayed in accordance with applicable law.

Quotations are valid for the period stated on the quotation. Where no period is stated, we reserve the right to revise prices before an order is accepted.

Prices may change where the customer subsequently changes the garment, quantity, artwork, decoration method, delivery requirements or specification.

17. Payment

Unless credit terms have been agreed with us, payment is required before production begins.

New customers are normally supplied on a pro forma basis.

Where we have agreed credit facilities, our standard payment terms are 14 days from the date of invoice, unless otherwise agreed in writing.

All goods remain our property until we have received payment in full for those goods.

Risk of loss or damage will pass in accordance with applicable law and the agreed delivery arrangements.

For overdue Business Customer invoices, we reserve the right to claim statutory interest and compensation under the Late Payment of Commercial Debts legislation where applicable.

We may also suspend further work or deliveries while overdue sums remain outstanding.

18. Payment Processing and Refunds

Refunds will normally be made to the original payment method where reasonably possible.

For Business Customer cancellations, the minimum cancellation and administration charge set out in Section 2 will apply where we agree to cancel the order.

Where payment-processing fees are not returned to us by our payment provider, these may form part of any additional reasonable cancellation costs where they exceed the minimum charge.

No such cancellation or administration charge will be imposed where prohibited by law or where a Consumer is exercising a statutory right to cancellation or refund.

19. Photography and Use of Finished Work

We may photograph or otherwise record products produced by us for portfolio, website, social media and general marketing purposes.

If your order is confidential, relates to an unreleased brand or product, or you do not want it used in our marketing, please tell us before production or contact us afterwards and we will respect that request for future publication.

We will not intentionally publish confidential customer information supplied to us solely for fulfilment of an order.

20. Review Requests and Communications

We may contact customers following an order to request feedback or a review about the products supplied or their experience with SP Workwear.

Any marketing communications will be sent in accordance with applicable privacy and electronic communications law and our Privacy Policy.

Where an electronic communication constitutes direct marketing, applicable consent, existing-customer and opt-out requirements will apply.

21. Customer Data and Privacy

Personal information will be processed in accordance with our Privacy Policy and applicable data-protection legislation.

Our Privacy Policy should be read alongside these Terms but forms a separate document.

22. Liability – Business Customers

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that, we will not be liable to a Business Customer for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill or loss arising from a customer’s failure to tell us that an order is required for a critical deadline.

Our total liability arising out of a particular order will, so far as permitted by law, be limited to the amount paid or payable to us for that order.

Any restriction or exclusion of liability in these Terms applies only to the extent that it is reasonable and enforceable under applicable law.

23. Events Outside Our Reasonable Control

We will not be liable for delay or failure to perform caused by circumstances outside our reasonable control.

These may include, for example:

• supplier or manufacturer failure;
• stock shortages beyond our reasonable control;
• courier disruption;
• customs delays;
• fire;
• flood;
• severe weather;
• power or telecommunications failure;
• industrial action;
• epidemic or pandemic restrictions;
• war;
• civil disturbance;
• governmental action; or
• failure of essential machinery or systems despite reasonable precautions.

We will take reasonable steps to minimise the effect of such circumstances and will contact the customer where an order is materially affected.

24. Changes Requested After Approval

Changes requested after an order, visual or proof has been approved may:

• incur additional artwork or production charges;
• result in unusable or non-returnable stock;
• cause supplier cancellation or restocking costs; and
• extend the expected completion date.

We will advise you where reasonably practicable before incurring significant additional costs.

25. Entire Agreement – Business Customers

For Business Customers, the accepted quotation, order confirmation, approved visual or proof, any expressly agreed written variation and these Terms together form the agreement between the parties.

A customer’s own purchase-order terms or standard terms will not override these Terms unless we expressly agree to this in writing.

26. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

27. Waiver

If we do not enforce a provision of these Terms on one occasion, that does not mean we have waived our right to enforce it subsequently.

28. Governing Law and Jurisdiction

These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.

For Business Customers, the courts of England and Wales will have exclusive jurisdiction, unless otherwise agreed in writing.

Consumers will retain any mandatory rights relating to jurisdiction which apply to them.

29. Contact Details

SP Workwear is a trading name of Something Personal Ltd.

Address: Process house, Smithfield Road, Maidenhead, Berkshire, SL6 3NP
Company number: 07407963
VAT number: GB 179 7590 43
Telephone: 01628 308810
Email: [email protected]